FREQUENTLY ASKED QUESTIONS
To save our customer’s time and also have the ability to keep our prices at wholesale to the public, we have developed the most FREQUENTLY ASKED QUESTIONS (FAQ’s) with ANSWERS.
PLEASE NOTE: Our 800 number is ONLY for placing orders. The service members that are taking orders are simply that – Order Takers. They will not be able to respond to other questions.
How do I place an order?
The easiest and fastest way to order is directly at RacehorseMeds.com. If you have issues placing an order online, please call 1.800.291.0567.
How long will it take to receive my order?
If your order is placed by noon PST, the delivery time is as follows: For Canada and The United States it is 3-5 business days. For all other countries, it is 5-8 business days.
Can I receive tracking for my order?
All of our tracking is done internally, which saves us money and we pass the savings onto you. If your Canada/U.S. order hasn’t arrived in 7 days or international order hasn’t arrived within 12-14 days, please email our customer service email directly at email@example.com and will only respond to questions not listed in the FAQ’s.
Where are you located?
Our main office is in Richmond, B.C. Canada
How much of "this product" should I administer?
Most products have the dosage and administration listed on the bottle and/or our website. Our listed dosages are based on 1000 – 1200 lb. (450-500 kg) horses. For products that do not list the dosage/administration or for smaller animals, you will need to ask your veterinarian.
What are the ingredients in "this product"?
Most of our products explain exactly what is in them. Proprietary products that do not list the ingredients are legal ingredients that will not test.
What if I receive a broken or defective bottle(s)?
We pride ourselves on keeping our customers happy. Simply take a picture of the product(s) and packaging and email the photo(s) along with your order number to firstname.lastname@example.org and we will replace it at no cost to you, including shipping.
What if I have a product or products backordered?
We will ship out your order and send you a backorder email and or a letter in your box that explains what is backordered and the expected date of delivery.
How can I get overnight shipping?
When placing your order, please request overnight shipping in the customer notes. You will then be charged a separate charge for the overnight service, less any shipping charges that you have previously paid for in your order. Some remote areas do not have the ability to receive overnight orders. If that is the case, a customer service representative will contact you with other options.
REMINDER: Any emails sent to email@example.com that are already answered in the FAQ’s or are listed on the website will not be answered. This cuts down our costs and the savings is passed on to you.